Customer Service

Ordering a Guitar or Luthier Materials

Contact us (at the email or phone shown below) to discuss the guitar and to provide your contact/shipping information. We will send you an invoice with the final cost, including shipping. Payment for the guitar and shipping are due in full before the guitar will be shipped. Please see below for information regarding shipping, returns, etc. We accept PayPal payment funded by your PayPal balance or bank account. If you prefer a different form of payment, please contact us. Deposits on guitars can be paid by personal check.


We ship domestically using UPS, FedEx, or your choice of carrier. You will be charged the actual cost to ship, including a box and insurance.

Unfortunately, the current situation for international shipping is bleak -- it looks like the time overhead and the shipping costs to ship out of North America are prohibitive (shipping would be a significant fraction of the total price of a Garnut guitar).


If you buy a guitar and you don't like the feel or sound of it, you have 48 hours after you receive it to contact us about returning it. If you decide to return a guitar, you will have to return it promptly and to pay shipping costs both ways. The guitar must come back to us in the same shape it left (we have no margins built into our prices to cover shipping and related damage). If the guitar is promptly returned in the same shape as when it was shipped, we will refund your payment less any non refundable deposit and less a fee of $100 or 10 per cent of the sales price (whichever is greater). If there are any damages to the guitar compared to when it was shipped to you, the cost to repair such damages will also be deducted from your refund.


If the guitar has faulty construction that surfaces during the first year you own the guitar, return the guitar and we will repair it. If you break it on your own, and want us to repair it, we will do that for a reasonable fee.

Boulder, Colorado

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